Guardrails, Review, and Trust

How to check an agent's work when you can't read the code: tests, previews, and the questions that catch mistakes.

Trust, but Verify

You don't read X-rays, but you know how to get a second opinion. You don't audit your accountant's spreadsheets, but you know what questions to ask. Reviewing agent work is the same competence: you verify outcomes, not internals.

The Review Toolkit

• Preview before publish. Never let work go live without seeing it. Every good workflow has a preview step; if yours doesn't, that's the first fix.
• Test with real cases. Run the actual thing: book a fake appointment, submit the form, send yourself the email. Do it on your phone, because your clients will.
• Ask for the walkthrough. Have the agent explain what it built and what could go wrong, in plain English. Confusion in the explanation predicts bugs in the work.
• Limit the blast radius. New automations run on a copy, a test list, or a single week of data before they touch everything.

The Questions That Catch Mistakes

What happens if someone submits the form twice? What happens with a weird name, an empty field, a Saturday? Who gets notified when this breaks — and would we even notice?

You don't need technical knowledge to ask these. You need the habit.

Why This Is the Premium Skill

Anyone can generate. Professionals verify. It's the difference between a practice that uses AI and a practice that can be trusted while using AI — which is the entire brand, if you're in healthcare.